Warranties

udmdj.co.uk offers a standard 12 month Manufacturers Warranty on all Electrical Goods. Some manufacturers offer more and this will be indicated on the product if this is the case.


Faulty Goods

If an item is received faulty and we are notified within 7 days of delivery we will offer a replacement item immediately [subject to availability] and recover the goods ourselves.

After 28 days have elapsed all other Warranty repair claims will be processed via the appropriate Manufacturer (subject to their approval - If the fault is deemed a 'Non Warranty' repair we will inform you of any costs before any repair work is undertaken).

Some manufacturers provide their own product support - if this is the case - we may refer you to the manufacturer of the product for additional support which can be by phone or online via email.

In order to investigate a fault claim after 28 days have elapsed we will require you to send the item back to us/the manufacturer for inspection at your own expense. Please ensure the item is boxed in the original packaging and insured. We do not accept liability for any goods that are not adeqately packaged or insured whilst being returned to us.

Once the item has been received we will send the item to be repaired and return the item to you as quickly as possible.

Exceptions:
Mixer Faders, Crossfaders, Cartridges and Stylus, Blown Speaker Cones, Software, Fluids.