Delivery Information
All Orders are subject to stock availability [*sts - subject to stocks]. We endeavour to keep our stock indicators up to date and these are generally accurate. We will notify you by e-mail of any delay expected should the situation arise that an item is out of stock or pending delivery from suppliers.
Please note that large orders/bulkier items to some overseas customers may incur extra charges due to high courier location costs. We will notify you by e-mail if we cannot send your order at the same price as quoted online.
Delivery Pricing & Timescales - *Working days are classed as Monday to Friday
Please view the expected timescale flags located on each product in the ordering box and all times quoted are subject to stock levels.
UK Mainland - up to 2kg under £100 - £2.99 | 2kg and over £3.99 - Free over £100
Northern Ireland, Isle of Wight, Isle of Man, Scottish Highlands & other UK Isles - £12
Europe - starting from £20
Delivery Times
UK MAINLAND - USUALLY 2-3 WORKING DAYSNorthern Ireland, Isle of Wight, Isle of Man, Scottish Highlands & other UK Isles - 2-4 WORKING DAYSEUROPE - 5-7 WORKING DAYS
*European price will be dependent on location, size and weight of product and will be indicated upon selection of your country when checking out. Delivery to Europe is subject to security checks which may delay your order. We are unable to deliver to some islands and some remote locations.
Receiving Deliveries
We advise you to ensure somebody be present at the delivery address when you expect your items since all items require a signature upon delivery. We do not accept any responsibility if the courier/postal service do not deliver on time for whatever reason.
All claims for 'Transit Damage' upon delivery must be made with 48hrs of taking delivery and the item MUST be signed for as 'DAMAGED' so that we can claim for compensation with our courier on your behalf. If the goods are signed for as 'arrived in good condition' we cannot proceed with any claims for compensation.
Undelivered Orders
If your order is returned to us UNDELIVERED / NOT COLLECTED you will be held responsible and charged for all re-shipping costs.
Missing Orders
Parcels do sometimes go missing but dont panic, our customer support is waiting to help. We send a "confirmation of dispatch" e-mail with every order when it's on its way to you.
- Telephone : 01992 462219 (mon-sat 10.30-5.00pm GMT)
- E-Mail : sales@udmdjstore.co.uk Subject - "Where's My Parcel?" stating order id number & your name/date of order.
For parcel loss/theft or missing claims we will only resend or refund the cost of the order once the maximum delivery times stated above have passed and we have been able to either locate and recover goods or confirm compensation claims from our couriers in all other circumstances.